Terms of Service

1. Changes to Terms

We may update these Terms from time to time. We will notify you by email or through the Services. Unless we say otherwise, updates take effect on posting. Continued use after notice constitutes acceptance. If you do not agree, stop using the Services.

2. Privacy

Our collection and use of personal data is described in our Privacy Policy.

3. Eligibility

You must be at least 18 and able to enter a binding contract. The Services are offered exclusively to consumers acting for purposes outside their trade, business, craft, or profession. We do not license the Services to organisations. You may hold only one account at a time.

4. Your account

You are responsible for keeping your credentials confidential and for activity under your account. Notify us at [email protected] if you suspect unauthorised access. Account information must be accurate.

5. Your content

You retain all rights in the content you provide to the Services (stories, values, principles, commitments, chat messages, ratings, and similar inputs, "Your Content"). You grant us a non-exclusive, royalty-free, worldwide licence to host, process, and display Your Content solely to operate and improve the Services for you. The licence ends when Your Content is deleted, subject to short-term backups and legal retention obligations. You represent that Your Content does not infringe any third-party rights. We do not train AI models that serve other customers on Your Content.

6. AI features and outputs

The Services include AI features that produce written responses ("Outputs") from your inputs ("Prompts"). Outputs are probabilistic and may be inaccurate, incomplete, or inappropriate. You are responsible for your Prompts and for any decision based on an Output. Do not rely on Outputs as a sole source of truth or as professional advice (medical, mental-health, legal, financial, tax, or otherwise).

As between you and us, the methodology, prompts, and models underlying Outputs are ours; the substance of your own reflections expressed through Outputs is yours. You grant us a perpetual, worldwide, non-exclusive licence to use Outputs for the purposes set out in Section 5. Prompts and Outputs are retained as described in our Privacy Policy.

7. Acceptable use

You agree not to:

• violate applicable law or the rights of others;
• interfere with the Services or other users;
• reverse-engineer, scrape, or extract underlying code, models, prompts, or data;
• use automated means without our written permission;
• build a competing product, copy a feature, or use the Services to train a competing model;
• generate or distribute unlawful, defamatory, or abusive content, content sexually exploiting minors, or content promoting self-harm or violence;
• impersonate any person;
• bypass billing, security, or rate-limit measures.

We may suspend or terminate accounts that breach this section.

8. Pricing, renewal, and refunds

Pricing, billing currency, billing periods, and renewal mechanics are shown at checkout and in your billing settings. Subscriptions renew automatically until cancelled. You can cancel at any time in your account settings; cancellation takes effect at the end of the current billing period. Payment is processed by Stripe Payments Europe, Ltd.

You may request a full refund within 14 calendar days of purchase by emailing [email protected]. After 14 days, no refunds are issued.

9. Mental-health disclaimer

Ara II is not a medical or mental-health service and is not a substitute for professional care. Jord is an AI persona, not a clinician. Do not use the Services to diagnose, treat, or manage any health condition.

If you are experiencing thoughts of self-harm, suicide, or a mental-health crisis, contact emergency services (112 in the EU, 911 in the U.S., 999 in the UK) or a crisis hotline. A directory of crisis lines by country is maintained at iasp.info/resources/Crisis_Centres.

10. Intellectual property

We and our licensors own the Services, including all software, models, prompts, methodology, designs, content (including the writings of Jord Cuijpers), trademarks, and related rights. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Services for your own personal, non-commercial purposes during your paid access period. "Ara," "Ara II," "Jord," and our logos are trademarks of JC Consult LLC. You may not use them without our written permission.

11. Feedback

If you provide suggestions, feature requests, or other feedback, you grant us a royalty-free, worldwide, perpetual, irrevocable licence to use and incorporate it without obligation to you.

12. Repeat-infringer policy; copyright complaints

We will, in appropriate cases, terminate the accounts of users who repeatedly infringe intellectual property rights. If you believe content on the Services infringes a copyright you own, send a notice complying with 17 U.S.C. section 512(c)(3) to our designated agent:

Designated Copyright Agent
JC Consult LLC
447 Broadway, 2nd Floor, Suite 1647
New York, NY 10013, USA
[email protected]

Knowingly misrepresenting infringement may make you liable for damages.

13. Third-party products

We do not endorse and are not responsible for any third-party product, service, content, or website accessed through the Services. Your dealings with third parties are between you and them.

14. Indemnification

You agree to indemnify and hold us, our affiliates, and our personnel harmless from any claim or expense (including reasonable attorneys' fees) arising from (a) your breach of these Terms, (b) Your Content, or (c) your violation of law or third-party rights. This does not require you to indemnify us for our own gross negligence, fraud, or wilful misconduct.

15. Disclaimers

Your use of the Services is at your sole risk. The Services and any Outputs are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be accurate, complete, reliable, current, secure, or error-free. The Services are not intended to provide medical, mental-health, legal, financial, tax, or other professional advice.

16. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, consequential, incidental, special, or punitive damages, or any loss of profits, data, or goodwill, even if advised of the possibility. Our total liability for any claim arising out of or relating to these Terms or the Services is limited to the greater of USD 200 or the amount you paid us in the preceding 12 months. These limits do not apply to gross negligence, fraud, or any liability that cannot be excluded under applicable law.

17. Dispute resolution; binding arbitration

Please read this section carefully. It limits how you can bring disputes against us.

Except for (i) small-claims actions in the county of your billing address and (ii) actions for injunctive relief for intellectual-property misuse, you and we agree to resolve any dispute by binding individual arbitration administered by JAMS under the JAMS Streamlined Arbitration Rules. The arbitration will take place in New York County, New York, or, if you are a consumer, in your county of residence. Disputes under USD 5,000 may proceed by telephone or video. The Federal Arbitration Act governs.

No class actions. You and we may only bring disputes individually, not as a class or representative proceeding. The arbitrator may not consolidate claims.

Filing fees. You pay up to USD 250; we pay the rest. We pay all JAMS fees for arbitrations we initiate.

One-year limit. Any claim must be filed within one year of the event giving rise to it.

30-day opt-out. You may opt out by emailing [email protected] within 30 days of accepting these Terms with subject "Arbitration Opt-Out" and your name and registered email. Opted-out disputes go to the courts in Section 18.

Arbitrator authority. The arbitrator has exclusive authority to decide all procedural and substantive questions, including arbitrability.

18. Governing law

These Terms are governed by the laws of the State of New York, USA, without regard to conflict-of-laws principles. For any dispute not subject to arbitration and not in small-claims court, the state and federal courts in New York County have exclusive jurisdiction. You waive any objection to venue.

19. Modifying and terminating the Services

We may modify, suspend, or discontinue the Services at any time. You may stop using the Services at any time. We may suspend or terminate your access for material breach, legal requirement, harm to users, or discontinuance of the Services. Where reasonably practicable, we will give notice and an opportunity to cure.

20. General

Severability. Invalid provisions are severed; the rest remains in effect.

No waiver. Failure to enforce a provision is not a waiver.

Entire agreement. These Terms, with the Privacy Policy and (for non-US users) the International Addendum, are the entire agreement on the subject.

Assignment. We may assign these Terms; you may not without our consent.

Headings. Convenience only.

21. Contact

JC Consult LLC, 447 Broadway, 2nd Floor, Suite 1647, New York, NY 10013, USA
General: [email protected]
Legal: [email protected]
Privacy: [email protected]